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Responsible Gaming
Gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. Richman Casino encourages players in Australia to stay informed, set sensible limits and take regular breaks. If gambling begins to affect your finances, relationships, work, health or general wellbeing, stop and seek support.
Richman Casino operates under licence No. 8048/JAZ issued by the Curaçao Gaming Control Board and protects all player data transfers with 128-bit SSL encryption and firewalled server infrastructure.
Gamble for entertainment
Before you play, decide how much time and money you can comfortably spend as part of your entertainment budget. Only use money that remains after essential costs such as rent, mortgage payments, food, utilities, transport, education, savings and other regular commitments have been covered. Never use borrowed money, credit intended for essential expenses or funds set aside for someone else.
Gambling outcomes are based on chance. Previous results do not determine future results, and there is no guaranteed system, strategy or pattern that can ensure a win. A loss cannot be recovered simply by placing another bet, and a win does not mean that further play will produce the same result. Treat every wager as entertainment spending and accept that the money used may not be returned.
It can help to make a plan before you start. Choose an amount you are prepared to lose, decide how long you intend to play and stop when either limit is reached. Keep gambling separate from other activities where possible, and avoid playing when you are angry, upset, tired, under the influence of alcohol or drugs, or trying to escape personal difficulties.
- Set a gambling budget and do not exceed it.
- Set a time limit and take regular breaks away from the screen.
- Keep gambling funds separate from money needed for daily living.
- Do not chase losses or increase your stakes to recover money.
- Do not borrow money, sell possessions or ask others for funds to gamble.
- Do not gamble when your judgement may be affected by alcohol, drugs, stress or fatigue.
- Remember that no outcome is guaranteed and every wager carries a risk of loss.
- Never regard gambling as a source of income or a solution to financial problems.
Tools to help you stay in control
Richman Casino encourages players to use the responsible gambling controls available through their account and to ask for assistance if they are finding it difficult to stay within their plan. Depending on the features available to you, these controls may include activity information, deposit or spending limits, time reminders, temporary breaks, account restrictions or account closure.
A limit works best when it is set before you begin gambling. Consider your income, essential expenses, savings goals and other financial responsibilities when choosing an amount. A limit should be affordable and low enough that reaching it does not cause stress. Do not set a limit based on an expected win, because winnings are never certain.
If you request a break, suspension or self-exclusion, follow the instructions shown in your account or provided through the available support process. Do not open another account, use another person's account or ask someone else to place bets for you during that period. These actions can undermine the purpose of the break and may conflict with account rules.
You can also create practical safeguards outside your account. Remove saved payment methods where appropriate, avoid keeping gambling websites open, use device or browser blocking tools and tell a trusted person about the limits you have chosen. Reviewing your gambling activity regularly can help you notice changes before they become a larger problem.
- Decide your maximum affordable spend before playing.
- Choose a time limit and schedule breaks.
- Use the account controls available to manage deposits, play or access.
- Stop immediately if your limit is reached.
- Request a longer break or account closure if you cannot stay within your plan.
- Do not try to bypass a restriction by using another account or service.
- Seek independent support rather than trying to manage serious concerns alone.
If you are unsure which control is appropriate, review the responsible gambling information available in your account and use the available support channel for general assistance. Account limits and restrictions are intended to support informed decisions, but they work best when combined with a realistic budget, regular breaks and honest reflection about your gambling.
Recognising when gambling may be a problem
Problem gambling can develop gradually. Some people notice that they are spending more time or money than intended, while others first notice changes in their mood, relationships or financial situation. There is no need to wait until a crisis occurs before asking for support. If you are concerned about your gambling, speaking with a qualified support service or trusted person can be a useful first step.
Warning signs may include regularly thinking about gambling, feeling restless when trying to stop, hiding or minimising how much you play, or returning to gamble soon after a loss. You may also find that gambling interferes with work, study, sleep, family time or other interests. Financial warning signs can include unpaid bills, using savings, borrowing money, selling belongings or feeling pressure to win back losses.
Emotional warning signs can include guilt, anxiety, irritability, low mood or feeling that gambling is the only way to feel better. Some people gamble to avoid difficult feelings or personal problems, then experience additional stress because of the time or money spent. These signs do not represent a personal failure, but they should be taken seriously.
- You spend more money or time gambling than you planned.
- You chase losses or believe a large win will solve financial problems.
- You hide gambling activity, account information or transactions from others.
- You borrow money, miss payments or use essential funds to continue playing.
- You feel anxious, guilty, upset or irritable because of gambling.
- You have tried to cut back or stop but have not been able to do so.
- Gambling affects your work, study, sleep, health or relationships.
- You lose interest in activities that you previously enjoyed.
- Other people have expressed concern about your gambling.
If any of these points sound familiar, stop gambling and consider using an account break or self-exclusion option. Speak openly with someone you trust and contact an independent gambling support organisation in Australia. Support services can discuss your circumstances confidentially and help you develop practical steps. If you feel at immediate risk of harming yourself or someone else, contact emergency services or an appropriate crisis support service without delay.
Protecting yourself and others
Age and account responsibility
Only people who meet the applicable legal age and other eligibility requirements may use an online gambling account. Do not allow another person to use your account, and never place bets on behalf of someone else. Parents, carers and household members should take reasonable steps to prevent children and underage people from accessing gambling services, including using device controls, secure passwords and appropriate supervision.
Keep your account secure
Use a strong, unique password and keep your login details private. Do not share authentication codes, payment information or identity documents with other people. If you believe someone has accessed your account, change your password and report the concern through the available account support process. Keeping your personal information current can also help with account security and responsible gambling assistance.
Take a pause when needed
A short break can be helpful when gambling no longer feels enjoyable or when you are unsure about your spending. During a break, avoid gambling through other accounts or services and consider what caused you to pause. Write down your concerns, review your finances and speak with a trusted person or support organisation. If a short break does not feel sufficient, consider a longer suspension, self-exclusion or account closure.
Help for family and friends
Gambling can affect people close to the player. If you are worried about someone, choose a calm time to discuss what you have noticed. Focus on the effect of the behaviour rather than blame, listen without judgement and encourage the person to seek professional support. Protect shared finances where appropriate and avoid paying gambling debts or providing money that may enable further gambling. Support is also available for affected family members and friends.
Responsible gambling is a shared effort. Richman Casino may apply account checks, restrictions or other measures where required by applicable rules or where there are concerns about account use. Players should read the relevant account terms and use the available support channels if they need assistance with limits, breaks, self-exclusion or other gambling concerns.
The information on this page is general guidance and is not a substitute for financial, medical or professional advice. If gambling is causing serious financial, emotional or personal difficulties, seek help from an appropriately qualified independent service. Asking for help early can make it easier to regain control and protect your wellbeing.
