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Privacy Policy
This Privacy Policy explains how Richman Casino may collect, use, store and share personal information when you visit the website, create or use an account, make transactions, contact support or otherwise interact with our services.
Richman Casino operates under licence No. 8048/JAZ issued by the Curaçao Gaming Control Board and protects all player data transfers with 128-bit SSL encryption and firewalled server infrastructure.
Information we may collect
To provide online casino services safely and reliably, Richman Casino may handle information about you, your account and your use of the website. The information collected will depend on the services you use, the checks that apply to your account and the choices you make.
A casino website typically handles the following types of information:
- Account details, such as your name, date of birth, username, password, contact details and account preferences.
- Identity and verification documents or information needed to confirm your identity, age, eligibility and account ownership.
- Payment and transaction records, including deposits, withdrawals, wagering activity, payment methods and related account history.
- Communications and support information, including messages, requests, complaints and information you provide when seeking assistance.
- Device and technical information, such as your IP address, browser type, operating system, device identifiers, approximate location and website activity.
- Cookie and similar technology data, including information about visits, preferences, sessions and interactions with the website.
You may choose not to provide certain information, but this may prevent an account from being opened, verified or used for particular services. Some information is required to meet safety, security and legal obligations, while other information helps us improve the website and provide a more convenient experience.
How we use personal information
Personal information is used for legitimate business, service, safety and compliance purposes. We aim to collect information that is reasonably needed for these purposes and to handle it in a fair and transparent way.
- Create, administer and maintain your player account.
- Process deposits, withdrawals and other account transactions.
- Verify identity, age, account ownership and eligibility to use the services.
- Carry out security, anti-fraud, anti-money laundering and responsible gaming checks.
- Provide customer support, respond to questions and resolve account or transaction issues.
- Operate, maintain, test and improve the website, games and related features.
- Communicate with you about your account, service updates, security matters and important changes.
- Send marketing communications where permitted and where you have agreed to receive them or where another lawful basis applies.
- Meet record-keeping, reporting, legal and regulatory obligations that apply to online gambling services.
- Detect, investigate and prevent misuse, unauthorised access, technical problems and other harmful activity.
Where information is used for marketing, you can change your preferences or withdraw your consent. Withdrawing consent will not affect processing that is necessary to operate your account, protect the website, complete transactions or meet legal obligations. You may still receive essential service messages, such as account, security or transaction communications.
We may combine information collected from your account, transactions, device and website activity where this is reasonably necessary for the purposes described in this Privacy Policy. We do not use personal information for unrelated purposes without a suitable basis or, where required, your permission.
Cookies, sharing and security
Cookies and similar technologies
Richman Casino may use cookies and similar technologies to keep the website working, remember settings, maintain secure sessions, understand how visitors use the website and support relevant communications. Some cookies are necessary for core functions, while others help with performance, analytics or preferences.
You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work correctly or some preferences may not be saved. Your browser may also provide information about cookies and allow you to review them before accepting them.
Sharing personal information
Personal information may be shared where reasonably necessary to provide the services, complete transactions, verify accounts, prevent fraud, maintain technology or meet legal obligations. This may include sharing relevant information with payment providers, identity and verification services, technology providers, customer support providers, security specialists, professional advisers and other service providers working on behalf of the website.
Information may also be disclosed when required or permitted by law, to protect the rights and safety of players and the website, to investigate suspected misuse or fraud, or in connection with a business change. Service providers may be located in Australia or other countries. Where information is handled overseas, reasonable steps are taken to support its protection and appropriate use.
Security and storage
Reasonable technical, organisational and administrative measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, account security processes, monitoring and secure handling procedures. No website or online transmission can be guaranteed to be completely secure, so you should keep your password confidential and contact support if you suspect unauthorised account activity.
Information is retained only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment and transaction records must be kept for a period required by law even after an account is closed. Once information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Your privacy rights and requests
Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. You can ask for access to your information, request correction of information that is inaccurate or incomplete, ask for deletion of your information, and withdraw consent to receive marketing communications.
- Access: request a copy or summary of personal information held about you.
- Correction: ask for inaccurate, out-of-date or incomplete information to be corrected.
- Deletion: request that personal information be deleted where it is no longer needed or where deletion is otherwise available.
- Marketing preferences: withdraw consent or opt out of promotional communications at any time.
- Information about use: ask general questions about how your information is collected, used, stored or shared.
To exercise these rights or make a privacy request, contact support@richman-casino.online. Please describe your request clearly and include enough information for the relevant account or records to be identified. For security, we may need to confirm your identity before providing information or making changes. We may ask for additional details where necessary to protect your account from unauthorised requests.
Requests are considered within a reasonable period. Some requests may be limited or declined where responding would affect another person's privacy, compromise security, interfere with fraud prevention, or conflict with a legal, record-keeping or service requirement. If information must be retained by law, it may remain securely stored even when an account is closed or a deletion request is made.
You can usually unsubscribe from marketing emails by using the unsubscribe option included in the message. You can also contact support@richman-casino.online to withdraw consent to marketing. Stopping marketing does not remove essential communications about your account, transactions, security or important service information.
Changes to this Privacy Policy
This Privacy Policy may be updated when our services, information practices or legal obligations change. The latest version will be made available on the website. We encourage you to review this page from time to time so you understand how personal information may be handled. If a change is important, additional notice may be provided through the website or another suitable communication method.